1. Scope and our obligations
Grant Nexus Law is a Brisbane legal practice. We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), legal professional obligations and other applicable Australian laws. Some records may also be subject to confidentiality and legal professional privilege.
This policy applies to personal information handled through our website, enquiries, client relationships, recruitment and ordinary business activities. It does not replace notices given for a specific matter.
2. Information we collect
The information we collect depends on our relationship with you. It may include:
- names, contact details, identity and verification information;
- information contained in enquiries, correspondence and legal documents;
- financial, transaction and billing information;
- employment, business, property or family information relevant to a matter;
- sensitive information where reasonably necessary and with consent or as permitted by law;
- conflicts-check information about clients, counterparties and associated persons;
- website technical data such as device, browser and basic usage information; and
- applications, qualifications and references provided by job candidates.
If you do not provide information we reasonably require, we may be unable to assess an enquiry, perform conflicts checks, provide services or meet a legal obligation.
3. How we collect information
We generally collect information directly from you when you contact us, complete a form, instruct us or communicate with our team. We may also receive information from your authorised representatives, counterparties, courts, regulators, public registers, service providers or other people involved in a matter. We will take reasonable steps to notify you where required by the APPs.
Please do not send confidential or sensitive information through the website enquiry form. An enquiry does not establish a lawyer-client relationship.
4. Why we use and disclose information
We may use personal information to respond to enquiries; conduct conflicts checks; provide and improve legal services; communicate with clients and other parties; manage accounts and records; comply with court, regulatory, tax and professional obligations; maintain security; consider employment applications; and operate our practice.
Where appropriate, information may be disclosed to barristers, experts, courts, counterparties, regulators, insurers, technology and records providers, payment providers, professional advisers and others authorised by you or required by law. We do not sell personal information. We may use de-identified information for internal analysis where it can no longer reasonably identify an individual.
5. Storage, retention and security
Information may be stored in electronic systems and secure physical records. We use reasonable administrative, physical and technical safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure.
We retain records for as long as reasonably required for the purpose collected and to satisfy legal, professional, insurance and record-keeping requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to lawful retention obligations.
6. Overseas disclosure
Some technology or professional service providers may process or store information outside Australia. The countries involved can change according to provider arrangements. Before disclosing personal information overseas, we take reasonable steps required by APP 8, unless an exception applies, and consider contractual and security controls. Contact us if you would like current information relevant to your matter.
7. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. The Privacy Act permits refusal in limited circumstances; if we refuse, we will generally provide written reasons and available complaint options. We may need to verify your identity and may charge a reasonable access cost where permitted, but not for making a request.
8. Website, cookies and links
Our website uses local browser storage to remember whether you accepted or declined the cookie notice. We may receive routine technical information needed to operate and secure the site. You can manage storage through browser settings, though some preferences may not persist.
Links to external social networks or websites are provided for convenience. Those services control their own privacy practices, and we recommend reviewing their policies before providing information.
9. Privacy questions and complaints
Please send a written complaint with enough detail for us to investigate. We will acknowledge it, review the circumstances and aim to respond within a reasonable period. If you are not satisfied, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au. Other review rights may apply depending on the issue.
10. Contact and policy updates
For access, correction or privacy enquiries, contact the Privacy Officer at privacy@grantnexus.com, call +61 7 3128 4960, or write to Level 8, 47 Kurilpa Street, South Brisbane QLD 4101, Australia.
We may update this policy to reflect changes to law, technology or our practices. The current version and effective date will appear on this page.